FREQUENTLY ASKED QUESTIONS |
What is iProgram?
I Program is a mobile marketing solutions company which has created a new and unique platform for the delivery and distribution of streaming video to wireless devices. iProgram’s core deliverables include Live Event Production, Viral Video, Text To Phone Solutions, Location Based Services and Content Aggregation.
Do I need to download anything.
NO!
How Much Does iProgram cost?
There are no monthly fees associated with iProgram. It is advised that to view our content that you have an unlimited data plan. Most wireless carriers bill in increments of kilobytes (KB) for data usage, not minutes. This means that you may only be billed for the data you send or receive through the network. Some carriers offer bulk pricing for unlimited data, we recommend this option so that you can enjoy the complete range of iProgram’s content offering.
Why do I need to have text-messaging and data service enabled?
iProgram uses network access to provide you with live events and constantly updated on-demand content. If your phone isn't Internet enabled, please contact your wireless carrier to have it activated.
How can I tell if I my device is compatible.
There is a device compatibility engine on our homepage.
What services and carrier networks does can I view iProgram content on?
IProgram works on most Internet Enabled Multimedia Devices (including Blackberry) and across all Networks.
All Windows Mobile
Palm and Blackberry as downloadable mp4s. How do I know which link to click.
The text message containing the links to the streaming video you receive will say either 3G, Windows, Palm or Blackberry. We also provide a link to the client WAP Portal.
What do I do if my download does not work?
There are many situations that can lead you to believe that your download did not work:
The easiest way to check is by looking through all the Folders on your phone.
It is also possible that you lost your network connection during the download process. You should be able to re-download the application to your phone without being charged a second time (check your carrier's policy first).
Lastly, it may be that you do not have enough room on your phone for another download. You should clear some space by removing another application, ring tones, images, etc. before re-attempting a download.
Can I make a phone call while watching a clip?
Generally no unless your phone supports the feature. Sometimes, you will be able to suspend your video, make a call, and then resume your application or video from the point where you left off. Otherwise, for applications you will have to quit your application before making a call. For video products, you will need to exit the Media Player to make phone calls.
Can I receive an incoming call while running Go TV Applications and Video?
Yes. |
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